Control Centre Dispatcher (100%)

Stadtbus Winterthur stands for reliable, safe and sustainable public transport. As the market-responsible transport company of the Zurich Transport Network for the Winterthur region, we are significantly responsible for the implementation and development of public transport. We transport 31 million passengers annually and cover around 6 million kilometres with 90 vehicles. As a control centre dispatcher at Stadtbus Winterthur, you ensure that bus operations run as smoothly as possible throughout the day. The control centre is the central coordination point of bus operations. Control Centre Dispatcher (100%)Your Tasks • Monitoring of bus operations and timetable deviations • Supporting team colleagues and driving staff in unforeseen events (operational disruptions) involving vehicles, infrastructure or passengers • Ensuring appropriate and timely customer information • Assisting in the systematic optimisation and further development of operational processes • Hub for exchanging information between various stakeholders Your Profile • Experience in public transport, preferably in a control centre or a similar operational environment • Enjoyment and strong affinity for working with IT tools • High decision-making confidence, resilience, assertiveness and social competence • Driving licence category D with valid CZV certificate as well as additional authorisation for trolleybuses and driving experience or willingness to take the trolleybus test promptly (training at our own driving school) • Very good German skills and clear, target-group appropriate communication in spoken and written form • Willingness to work irregular hours, including nights, weekends and public holidays What We Offer• At least 5 weeks of holiday • Targeted training and development opportunities • General subscription 2nd class (GA FVP) • Further benefits can be found on our website. ContactYour questions about the position will be gladly answered by Angelika Rösch, Control Centre Dispatcher, Tel. 052 235 35 84 or Beat Dönni, Team Leader Driving Service, Tel. 052 235 35 06. Learn more? https://stadt.winterthur.ch/ We look forward to receiving your online application. We only accept direct applications. Applications by e-mail will not be considered.