Job Description
WHAT YOU’LL DO
As a Design Manager within Retail Tech, you’ll lead and grow a team of digital product designers shaping the experiences that power everyday work across H&M stores globally. You’ll champion design quality and turn complex retail challenges into intuitive solutions that create meaningful impact for our colleagues, customers and business.
Lead, coach and develop designers through clear feedback, individual growth plans and continuous learning.
Ensure end-to-end experience quality across usability, accessibility, consistency and brand direction.
Plan design capacity and allocate resources across areas and product teams to meet current and future needs.
Improve collaboration, workflows and governance across design, product, engineering, operations and brand.
Guide the adoption and continuous improvement of relevant design systems to deliver consistent experiences at scale.
Strengthen design maturity and ways of working across Retail Tech, enabling designers to work more strategically and create greater impact.
Define and track design KPIs, using research insights and performance data to improve user and business outcomes.
Build an inclusive team culture based on trust, wellbeing, engagement and sustainable performance.
WHO YOU’LL WORK WITH
You will lead and develop a team of digital product designers, supporting their growth and enabling high-quality design delivery. As part of an area leadership trio, you will work closely with the Area Business Manager and Area Tech Manager, as well as partners across Product, Engineering, Operations, Brand, research and analytics.
WHO YOU ARE
We are looking for people with…
Extensive experience in digital product or UX design, including significant experience leading design teams and directly managing people.
Proven responsibility for team allocation, capacity planning, design delivery and quality across products, services or digital platforms.
Strong stakeholder management skills and