Company Description
As Trade & Customs Operations Manager, you will lead and develop Trade & Customs operations across the Logistics Continent, ensuring our cross-border flows are efficient, compliant and built for future growth.
You will set priorities for continent Trade operations and work closely with local Trade & Customs teams and Global Trade. The role combines strategic leadership with operational responsibility, covering import and export flows, performance, compliance, cost, risk and continuous improvement.
In this role, you will:
Lead continent Trade operations across cross-border inbound, outbound, returns and DC movement flows.
Define operational goals and priorities and lead Trade teams across the continent towards common objectives.
Work closely with local Trade & Customs teams, following up operational performance, KPIs, costs and data quality.
Own and follow up the continent Trade budget, including financial reporting, duty costs and Trade Operations-related invoice control.
Ensure compliance with import and export standards and requirements for commercial and non-commercial goods moving under customs control.
Drive operational excellence and continuous improvement, balancing cost, service levels, sustainability and end-to-end flow performance.
Lead Trade security and risk management activities across the continent.
Build strong relationships with Trade suppliers and follow up performance, compliance, agreed targets and SLAs.
Support Trade-related procurement needs and participate in procurement processes.
Act as a key Trade & Customs contact for markets across the continent.
Collaborate closely with Global Trade to strengthen compliance, performance and cross-continent synergies.
Support the establishment and development of local Trade & Customs teams as the business expands.
Stay close to end-to-end logistics performance, KPIs, operational issues and risks.
Identify opportunities to improve sustainability from social, economic an