On behalf of a partner company, Nordic Investin is looking for an HR Service Management Specialist. You care about people work that is fair, commercially aware and useful, and you build trust without avoiding difficult decisions.
The partner is strengthening its capability in consistent employee services through clear ownership knowledge and metrics. You will connect HR case management, knowledge articles and service design while ensuring that HR systems and service metrics receive appropriate discipline. The aim is practical progress that colleagues can use, leaders can evaluate and the organisation can sustain.
The people function combines employee experience, reliable judgement, usable processes and respect for sensitive information.
How you will work
You will work with managers, employees and specialist colleagues. The partner values early advice, careful documentation and recommendations people can act on.
This role calls for subject-matter depth and practical ownership. You are expected to make trade-offs visible, recognise when a decision needs wider expertise and move work forward without creating unnecessary process.
What you will do
Own the practical direction for consistent employee services through clear ownership knowledge and metrics.
Translate goals and constraints into a clear approach for HR case management and knowledge articles.
Establish useful standards, routines or decision artefacts around service design.
Coordinate stakeholders and dependencies affecting HR systems.
Use evidence and measurable outcomes to improve service metrics.
Strengthen knowledge sharing and sustainable ownership through process improvement.
What you will bring
Relevant experience delivering consistent employee services through clear ownership knowledge and metrics in a demanding environment.
Strong working knowledge of HR case management and knowledge articles.
Practical experience applying service design and HR systems.
Ability to assess priorities, risks and trade-offs