Service Designer Mobility Services

A partner company is strengthening its team, and Nordic Investin is recruiting a Service Designer Mobility Services. You connect user evidence, service realities and product constraints to create experiences that are clear, inclusive and valuable. The partner is strengthening its capability in end-to-end mobility services across digital physical and assisted channels. You will connect service blueprints, field research and co-design while ensuring that prototyping and operational constraints receive appropriate discipline. The aim is practical progress that colleagues can use, leaders can evaluate and the organisation can sustain. The design function values evidence, critique and collaboration. Success means making complexity understandable and enabling better choices. How you will work You will work with users, product leaders, engineers and operational colleagues. Design decisions should be tested early and explained through evidence. This role calls for subject-matter depth and practical ownership. You are expected to make trade-offs visible, recognise when a decision needs wider expertise and move work forward without creating unnecessary process. What you will do Own the practical direction for end-to-end mobility services across digital physical and assisted channels. Translate goals and constraints into a clear approach for service blueprints and field research. Establish useful standards, routines or decision artefacts around co-design. Coordinate stakeholders and dependencies affecting prototyping. Use evidence and measurable outcomes to improve operational constraints. Strengthen knowledge sharing and sustainable ownership through outcome measurement. What you will bring Relevant experience delivering end-to-end mobility services across digital physical and assisted channels in a demanding environment. Strong working knowledge of service blueprints and field research. Practical experience applying co-design and prototyping. Ability to assess priorities, ri