Senior Customer Journey Designer

Nordic Investin is recruiting a Senior Customer Journey Designer on behalf of one of our partner companies. You connect user evidence, service realities and product constraints to create experiences that are clear, inclusive and valuable. The partner is strengthening its capability in customer journeys connected to ownership metrics and coordinated improvement. You will connect journey research, service mapping and metrics while ensuring that prioritisation and facilitation receive appropriate discipline. The aim is practical progress that colleagues can use, leaders can evaluate and the organisation can sustain. The design function values evidence, critique and collaboration. Success means making complexity understandable and enabling better choices. How you will work You will work with users, product leaders, engineers and operational colleagues. Design decisions should be tested early and explained through evidence. This role calls for independent judgement and the ability to raise the quality around you. You are expected to make trade-offs visible, recognise when a decision needs wider expertise and move work forward without creating unnecessary process. What you will do Own the practical direction for customer journeys connected to ownership metrics and coordinated improvement. Translate goals and constraints into a clear approach for journey research and service mapping. Establish useful standards, routines or decision artefacts around metrics. Coordinate stakeholders and dependencies affecting prioritisation. Use evidence and measurable outcomes to improve facilitation. Strengthen knowledge sharing and sustainable ownership through roadmap alignment. What you will bring Relevant experience delivering customer journeys connected to ownership metrics and coordinated improvement in a demanding environment. Strong working knowledge of journey research and service mapping. Practical experience applying metrics and prioritisation. Ability to assess priorities, risk