Principal Service Design Strategist

Nordic Investin is recruiting a Principal Service Design Strategist on behalf of one of our partner companies. You connect user evidence, service realities and product constraints to create experiences that are clear, inclusive and valuable. The partner is strengthening its capability in service strategy that aligns customer outcomes operating models and investment. You will connect service strategy, systems mapping and research synthesis while ensuring that target journeys and portfolio priorities receive appropriate discipline. The aim is practical progress that colleagues can use, leaders can evaluate and the organisation can sustain. The design function values evidence, critique and collaboration. Success means making complexity understandable and enabling better choices. How you will work You will work with users, product leaders, engineers and operational colleagues. Design decisions should be tested early and explained through evidence. This role calls for deep professional authority and calm influence. You are expected to make trade-offs visible, recognise when a decision needs wider expertise and move work forward without creating unnecessary process. What you will do Own the practical direction for service strategy that aligns customer outcomes operating models and investment. Translate goals and constraints into a clear approach for service strategy and systems mapping. Establish useful standards, routines or decision artefacts around research synthesis. Coordinate stakeholders and dependencies affecting target journeys. Use evidence and measurable outcomes to improve portfolio priorities. Strengthen knowledge sharing and sustainable ownership through executive facilitation. What you will bring Relevant experience delivering service strategy that aligns customer outcomes operating models and investment in a demanding environment. Strong working knowledge of service strategy and systems mapping. Practical experience applying research synthesis and target j