Supply Chain Sales Support Manager

Do you enjoy creating clarity at the intersection of customers, Sales and Supply Chain? We’re looking for a Supply Chain Sales Support Manager to lead our global function and develop a proactive, structured and data-driven service that colleagues and customers can rely on. At Seco, collaboration, responsibility, curiosity and continuous improvement guide how we work and grow. Here, you get to: Lead a global function at the heart of customer order flow. Shape how Sales and Supply Chain work together through clear governance, service levels, KPIs and digital tools. Join a collaborative environment where curiosity and continuous learning are valued.   About the job  You lead and develop the global Supply Chain Sales Support function, creating a standardized, customer-focused and efficient interface between Sales and our end-to-end supply chain. With a clear focus on governance and proactive support, you ensure that customer needs, order exceptions and supply constraints are translated into priorities and coordinated action. The function is in the middle of a shift: building on a strong foundation in case handling towards an end-to-end control and improvement capability. You lead that change, and you lead it through people. Developing your team’s skills, ownership and confidence is as much a part of the job as the processes and tools. Job responsibilities Lead, coach and develop the Supply Chain Sales Support team: set clear roles and expectations, build capability in customer communication, supply chain understanding, problem-solving and case management, and grow people into broader ownership. Lead the development towards proactive exception management, building on the team’s case-handling expertise, and make new ways of working stick in daily operations. Establish and maintain global governance across the order-to-delivery flow, including ownership boundaries, decision rights and escalation paths. Act as the primary supply chain interface for Sales and Customer Service regarding prioritized orders, supply exceptions and special customer requirements. Develop the service model, including case categories, service levels, prioritization principles, escalation protocols and KPIs. Use case data and performance insights to identify root causes and drive structural improvements with the responsible process owners. Drive digitalization of case management, workflows, reporting and knowledge management, reducing repetitive demand through automation and self-service. Location and flexibility The position is flexible is preferably based in Fagersta, Sweden, but another Seco location can be considered for the right candidate. We offer a hybrid working model that combines time at the office with remote work. Your profile   You have solid experience in supply chain, logistics, planning, order management or customer service operations. Having worked at the intersection of a commercial organization and operational supply chain functions, you’re comfortable creating structure across complex, cross-functional environments and using data to support decisions. You communicate fluently in English; Swedish is considered an advantage. Your background includes: Experience establishing processes, ownership models, escalation paths or service frameworks across multiple functions. Knowledge of customer-order exceptions, escalations and prioritization, preferably within a case-based way of working. The ability to identify recurring operational issues, uncover root causes and turn insights into structural improvements. Experience using CRM or case-management systems, ERP data, KPIs and reporting. People leadership experience and a university degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering or equivalent experience. Customer focus and structure are central to your way of working. You simplify complex supply chain situations, create a shared understanding among commercial and operational colleagues and distinguish individual exceptions from structural problems. Calm and solution-focused, you challenge unnecessary manual work and fragmented processes while moving issues confidently towards resolution. The team You lead the global Supply Chain Sales Support team and work closely with Sales, Customer Service, Planning, Logistics, Production Units, Distribution Centres, IT and other operational functions. Together, you create globally consistent ways of working while accommodating relevant local requirements. Our Seco culture   At Seco, we're united by a spirit of collaboration and a shared curiosity to learn and grow. We take responsibility for our actions, stay focused on our customers, and believe in winning together. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Curious about our workplace and benefits? Read more on our website. You’re also welcome to visit our LinkedIn or Facebook to get to know us and our products further.    Contact information   For further information about this position, please contact Christian Shafi, Global Logistics & Supply Chain Sales Support Manager +46 (0)70- 741 92 28 We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter.   Union contacts – Sweden   David Romlin, Unionen, +46 (0)70-608 46 90  Jörgen Andersson, Akademikerföreningen, +46 (0)70-548 10 70 Benny Christiansen, Ledarna, +46 (0)70-523 50 60  Recruitment Specialist: Heidi Pynnönen     How to apply Send us your application no later than November 27th, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0099488. We aim for an open and fair recruitment process and use different tools to ensure objective assessment. Later in the process, you may be invited to complete a personality and logic test. For more information about our recruitment process, please contact HR Services at hrservices.sweden@sandvik.com.