Manager, Strategic HR

• Advise senior stakeholders on team structure, headcount strategy, performance frameworks, capability building, and workplace relations • Help leaders steer through expansion, restructuring, and sensitive people situations with sound, evidence-based recommendations • Coach managers through meaningful performance discussions, talent calibrations, and successor planning • Create smart HR solutions and automated workflows that eliminate repetitive tasks, accelerate decisions, and make employee interactions smoother • Collaborate with workforce planning and operations heads to refine headcount models, shift structures, reward programs, and differential pay arrangements, weighing staff wellbeing against business demands and budget • Strengthen the foundation of HR delivery by building consistent workflows, oversight mechanisms, and reference materials from hire to exit, such as leader guides, investigation protocols, case handling procedures, messaging templates, and policy manuals • Take charge of sensitive employee concerns, internal inquiries, and assessments of organizational risk • Apply workforce data and employee feedback to uncover recurring issues and lead ongoing enhancements to HR services, management practices, and the overall workplace Qualifications • Solid background in structuring organizations, planning headcount, and managing talent • Demonstrated ability to handle employee disputes and conduct internal inquiries • Background working alongside operations teams on headcount, shift planning, and reward or compensation programs (experience in high-volume or service-driven settings is an advantage) • Practical experience redesigning HR processes or building automated and AI-powered solutions • Confidence turning workforce data into clear decisions • Strong judgment, high discretion, and the credibility to influence leaders across every level