Customer Sales Associate, Ayala Cebu

We are looking for a Customer Sales Associate to provide attentive, knowledgeable, and personalized customer service. This is position will be reporting to work at Ayala Cebu . You will report directly to the Store Supervisor. Key responsibilities: Customer Engagement and Service Delivery • Welcome and acknowledge customers in a warm, respectful, and professional manner. • Observe customer behaviour and offer assistance at an appropriate time without creating unnecessary pressure • Understand customer needs through relevant questions and active listening. • Assist customers in identifying suitable products based on preferences, occasion, size, and availability. • Maintain a helpful and respectful approach throughout the customer journey. • Handle routine customer inquiries and refer concerns requiring authorization to the Store Head. Product Knowledge and Merchandise Assistance • Maintain working knowledge of current collections, product categories, sizes, styles, features, and available merchandise. • Explain product information accurately and avoid unsupported claims. • Recommend appropriate complementary products when relevant to customer needs. • Assist with product selection, fitting-room requirements, alternative sizes, and styling options. • Maintain appropriate customer privacy, comfort, and professional boundaries. Sales Productivity • Contribute to the achievements of store sales targets through effective customer assistance. • Apply customer engagement techniques that support conversion, ATV, UPT, and other approved KPIs. • Participate in daily sales briefings and understand assigned productivity objectives. • Respond constructively to coaching and implement agreed improvements. • Balance sales productivity with the brand’s non-hard-selling service philosophy. Selling-Floor and Merchandise Standards • Maintain cleanliness, orderliness, and presentation of assigned selling areas. • Replenish merchandise and maintain correct product placements, size arrangement, and display standards. • Ensure that merchandise is properly folded, hung, tagged, and presented. • Monitor product condition and immediately report damaged or defective merchandise. • Follow grooming, housekeeping, and store readiness requirements Inventory and Merchandise Handling • Assist in authorized receiving, replenishment, stock transfer, and physical counts. • Follow required merchandise handling and documentation procedures. • Report stock discrepancies, missing items, and damaged products immediately. • Maintain stockroom organization and observe merchandise security controls • Avoid unauthorized movement, reservation, or release of merchandise. Checkout and Customer Handover • Assist customers in proceeding to the cashier when ready. • Ensure merchandise is properly handed over for transaction processing • Coordinate with the Cashier regarding relevant merchandise or customer concerns. • Thank customers appropriately and support a positive closing experience. Training and Services Competency • Participate in Retail Sales Training sessions, product briefing and Role Play exercises. • Demonstrate proper application of approved customer service behaviors. • Accept feedback from Store Head. • Maintain awareness of current store policies and customer-handling procedures. • Demonstrate service behaviors aligned with the assigned brand. Qualifications Education • Senior High School graduate or equivalent; college-level education or relevant vocational • Training is an advantage • Retail, customer service, or apparel sales experience preferred; qualified entry-level applicants may be considered • Good verbal communication and interpersonal skills. • Willingness to learn product information and customer service standards • Basic numeracy and familiarity with store procedures. • Ability to work collaboratively and follow established instructions. • Ability to meet the physical and scheduling requirements of retail store operations, with reasonable accommodation where applicable Skills and competencies • Customer service: Active listening, empathy, attentiveness, and professionalism • Product and Sales: Product knowledge, needs identification, and appropriate product recommendations • Operational: Merchandise care, accuracy, housekeeping, and compliance • Behavioral: Teamwork initiative, reliability, adaptability, and willingness to learn.