Specialist, Technology Engineer

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Position Summary We are seeking an Azure Infrastructure Engineer to join a cloud platform engineering team responsible for building, automating, securing, and supporting Azure infrastructure used by enterprise application teams. This role is grounded in the standard work currently performed across Azure engineering team, including Azure subscription and resource group buildout, Azure DevOps and deployment automation, storage and file-share engineering, security remediation, networking and connectivity support, and operational/on-call ownership. The ideal candidate is a hands-on infrastructure engineer who can partner with application teams, architecture, security, and operations teams to deliver reliable Azure platform capabilities while improving automation, guardrails, and supportability across the environment. Key Responsibilities Build, configure, and support Azure subscriptions, resource groups, shared infrastructure, and application environments across development, test, and production use cases. Develop, maintain, and troubleshoot Azure DevOps pipelines, deployment automation, and PowerShell-based tooling used to provision and update Azure infrastructure at scale. Engineer and support core Azure platform components such as virtual machines, storage accounts, Azure Files and Blob Storage, App Services, application gateways, Key Vault integrations, load balancers, and related platform services. Partner with application teams during working sessions to deploy infrastructure, enable application hosting patterns, resolve platform blockers, and improve deployment consistency. Support networking and connectivity needs for Azure-hosted workloads, including firewall requests, DNS coordination, private endpoint connectivity, and cross-environment access patterns. Improve Azure security posture through policy guardrails, App Service and storage remediation, RBAC-based access patterns, key and credential lifecycle management, and collaboration with security and compliance stakeholders. Troubleshoot production issues related to logging, monitoring, authentication, storage access, deployment pipelines, and Azure service configuration, and drive issues through to resolution. Participate in on-call rotations and operational support for Azure platform services, including incident response, change implementation, and platform reliability work. Contribute to modernization, migration, and platform-improvement efforts by breaking down work, refining implementation approaches, and helping create scalable solutions for repeated engineering needs. Required Qualifications Experience engineering and supporting Microsoft Azure infrastructure in an enterprise environment, including resource groups, virtual machines, storage services, networking, access controls, and shared platform components. Experience with Azure DevOps, YAML-based deployment patterns, service connections, and automation using PowerShell or similar scripting languages. Strong troubleshooting skills across infrastructure, connectivity, logging, monitoring, and deployment workflows. Experience implementing or supporting secure access patterns such as RBAC, Key Vault-based secret handling, federated credentials, private endpoints, and policy guardrails. Ability to work directly with application teams and cross-functional partners to understand requirements, guide implementation decisions, and deliver practical infrastructure solutions. Ability to manage work in a structured way across change control, implementation tasks, and operational follow-through in a production environment. Preferred Qualifications Experience supporting Azure application gateways, IIS-hosted workloads, storage-account modernization, and file-share access remediation. Experience with enterprise migration or modernization efforts involving Azure environment buildout, shared platform enablement, or cross-team delivery. Familiarity with compliance, security-review, or regulated-environment expectations for Azure platform engineering work. Experience participating in an on-call rotation for cloud infrastructure or platform operations. What Success Looks Like Azure environments are delivered with repeatable automation and clear deployment patterns. Application teams can move faster because common infrastructure needs are easier to provision, troubleshoot, and support. Security and operational issues are identified and remediated quickly through strong engineering ownership and practical platform guardrails. The engineer can independently own work items while collaborating effectively across platform, security, architecture, and delivery stakeholders. Job Description Summary Nationwide is a leading insurance and financial services provider committed to delivering extraordinary care to its customers. With a growing presence in India, our technology teams play a vital role in driving innovation and supporting global operations. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Technology Support Engineer, you’ll support and maintain applications and infrastructure across all environments. You’ll perform a variety of technical services in support of applications and infrastructure and play a vital part in fulfilment of IT Service Management (ITSM) processes. You’ll collaborate with individuals across teams to execute tasks and contribute recommendations based on operational observations, production and test performance/environments and end user needs/requirements. Job Description Key Responsibilities: Executes work in adherence with IT Service Management best practices. Identify, design, and assist in implementing opportunities to standardize operational environments. Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. Design and develop standard, repeatable production runs; create job control language and schedule scripts. Execute process improvements through optimization and implementation of new operational features. Provides consultation and support to delivery teams in their release activities. Ensures currency of data in configuration management tools and maintain contract license usage. Provides data-driven decisions by delivering operational metrics and by analysing operational data to identify trends, potential problems, and continuous improvement recommendations. Delivers operational overview documentation and metrics with insights and analysis. Maintains operational knowledge of platforms, technologies, and applications. Coordinate responses to service disruptions and communicate root-cause analysis. Drive research of end user issues and execute Level II and III technical support. Coordinates with Level III support to assist in mitigating incidents and validation of change activities involving hardware and software. Serves as technical and process escalation for team members. Qualifications & Experience May perform other responsibilities as assigned. Education Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree. Experience Four years or more of technology experience developing and implementing a routine solution. One or more years of experience using basic levels of troubleshooting to fix a problem. Understanding of system management processes and tools. Technical Skills Business Acumen Computer Science Continuous Improvement Process Emerging Technologies Engineering Support IT Infrastructure IT Service Management Technical Acumen Soft Skills & Attributes Persuasive communication and collaboration skills Analytical and problem-solving mindset Ability to work in agile and global environments Time management and prioritization Nationwide is a leading insurance and financial services organization committed to delivering extraordinary care to its customers. With a growing presence in India, our technology teams in Hyderabad play a critical role in driving innovation, operational excellence, and secure digital solutions across the enterprise. Additional Information Reporting Structure: Reports to Technology Manager/Director - Global Working Hours Aligned to India business hours with flexibility for global collaboration. Location Flexibility: [Hybrid/Remote/In-office] with periodic in-office collaboration. Equal Opportunity Statement Nationwide is committed to diversity and inclusion. All qualified applicants will be considered without regard to race, gender, disability, religion, or other protected categories. Show more Show less