Business Analyst

Role Summary: Lead the enhancement and deployment of the company's CRM and Management Dashboards, acting as the key bridge between business users, management, and technical vendors. Key Responsibilities & Deliverables Implementation: Drive the end-to-end revamp and configuration of the CRM and Management Dashboards. Process Mapping: Gather business requirements, identify operational gaps, and prepare core documentation (BRD, FRD, SOPs). Coordination & Testing: Manage third-party vendor integrations, conduct User Acceptance Testing (UAT), and resolve system issues. Adoption: Train end-users, monitor system performance, and ensure data integrity across MIS reporting and automated workflows. Requirements Experience: 3–6 years as a Business Analyst or Implementation Consultant with mandatory hands-on experience in CRM/ERP and dashboard deployment. Education: Bachelor’s degree in CS/IT/Engineering or related field (MBA or BA certification is an added advantage). Technical Skills: Advanced Excel, Power BI/Tableau, basic SQL, and familiarity with API integration concepts. Project Management: Strong stakeholder coordination, analytical skills, and Agile/Waterfall experience. Show more Show less