Business Analyst

Business Analyst – Looker & Data Analytics Location: Pune, India (Onsite) Employment Type: Full-time About SureSkills SureSkills is a global learning and technology services company, partnering with some of the world's leading technology organisations, including Google, Microsoft, AWS and Coursera. We specialise in delivering innovative learning solutions, technical enablement, learning technology services and operational support to global teams. About the Role We are looking for a proactive and detail-oriented Business Analyst with experience in Looker, data analysis and business reporting to join our growing team in Pune. The successful candidate will work closely with programme managers, operational teams and business stakeholders to analyse performance data, develop dashboards, monitor key metrics and provide insights that support business decisions. This role would suit someone who enjoys working with data, identifying trends and translating information into clear, actionable recommendations. We are looking for someone with strong analytical and communication skills rather than a highly technical developer. Key Responsibilities Data Analysis & Reporting Create, maintain and update dashboards and reports using Google Looker. Analyse operational data to identify trends, patterns and areas for improvement. Monitor key performance indicators (KPIs) and produce regular performance reports. Prepare reports and presentations that communicate findings clearly to stakeholders. Ensure reporting data is accurate, consistent and up to date. Support the development and improvement of reporting processes. Business Analysis Work with stakeholders to understand business needs and reporting requirements. Translate business requirements into practical reports, dashboards and performance metrics. Analyse existing workflows and identify opportunities to improve efficiency. Investigate operational issues using available data and recommend improvements. Support business planning and decision-making through data-driven insights. Operational & Learning Analytics Analyse learning programme performance, learner engagement and operational activity. Monitor service delivery metrics, turnaround times and team performance. Support reporting across learning management systems and associated operational processes. Identify trends and opportunities to improve learner experiences and operational effectiveness. Collaborate with programme managers and operational teams to develop meaningful performance measures. Stakeholder Engagement Gather information from different teams and consolidate findings into clear reports. Present insights and recommendations to both technical and non-technical audiences. Support regular business reviews and operational reporting meetings. Maintain documentation relating to reporting processes, KPIs and business requirements. Required Skills & Experience 3+ years of experience in a Business Analyst, Reporting Analyst, Data Analyst or similar role. Practical experience using Google Looker to create dashboards, generate reports and analyze business data. Strong proficiency in Google Sheets, including formulas, pivot tables and data analysis. Experience working with business performance metrics, KPIs and operational reporting. Ability to interpret data, identify trends and communicate meaningful insights. Experience gathering business requirements and working with multiple stakeholders. Strong analytical, organisational and problem-solving skills. Excellent written and verbal communication skills. Ability to work independently and manage multiple reporting requirements. Desirable Skills Strong knowledge of SQL for querying and analysing data. Experience with Looker Studio, Power BI or Tableau. Familiarity with Google BigQuery or Google Cloud reporting tools. Experience working with learning management systems such as Intellum or Cornerstone. Experience in learning analytics, training operations or content performance reporting. Familiarity with process improvement and operational performance analysis. Experience supporting global technology organisations. Show more Show less