Business Operations

Business Operations Specialist Job Description About the Company Our client is a well-established production company specializing in delivering one-stop, world-class experiences across all media and event genres. Its projects range from nationwide television programs and commercials to live music videos for world-renowned artists and large-scale corporate festivals. The company's mission is to combine technical excellence with unparalleled hospitality to transform clients' visions into reality. The Role Our client is seeking a detail-driven, analytically minded Business Operations Specialist to support an Account Manager overseeing a growing Events team of over 25 members stationed at a client's office. In this role, you will serve as the operational backbone and analytical engine of the department. Responsibilities range from analyzing performance metrics and building predictive financial and event-trend models to streamlining administrative workflows and supporting client reports and proposals. The ideal candidate thrives at the intersection of data, finance, and logistical execution, transforming complex datasets into actionable business insights while ensuring smooth day-to-day operations. We are looking for a proactive professional with strong operational expertise who is committed to delivering exceptional service in a fast-paced environment. Responsibilities Data Analytics, Forecasting & Reporting Collect, clean, and analyze operational and event data across multiple platforms. Build and maintain recurring dashboards, support monthly reports, quarterly business reviews (QBRs), and executive summaries to highlight key trends, challenges, strategies, and solutions. In addition to 12 monthly reports and 4 QBRs annually, approximately 25-30 additional reports and proposals are anticipated. Develop predictive forecasts for attendance, budget allocations, resource utilization, and revenue trends to guide strategic planning. Support leadership in identifying bottlenecks, operational efficiencies, and business opportunities through data-driven recommendations. Financial Tracking & Commercial Support Update internal departmental financial trackers, event-by-event budgets, client expense logs, and budget sheets. Partner with leadership to prepare data-informed client proposals, cost estimates, and presentation materials. Team Operations & Administration Oversee team logistics, particularly device inventory management. Facilitate smooth onboarding and offboarding processes for full-time employees, contractors, and temporary on-site event staff. Support the standardization of internal documentation, templates, and operational SOPs (Standard Operating Procedures) to improve team efficiency. Coordinate cross-functional operational needs with internal departments such as Accounting, HR, Legal, and Procurement. Provide general support to Account Managers, including ad-hoc tasks not specified in this job description, depending on workload and business needs. Required QUALIFICATIONS & SKILLS Experience 2-4 years of experience in business operations, data analytics, financial analysis, or project operations. Experience in broadcasting, media production, events, marketing, or hospitality agencies is a plus. Quantitative & Analytical Skills Advanced proficiency in Google Sheets or Microsoft Excel, including advanced formulas, Pivot Tables, XLOOKUP, and data modeling. Data Visualization & BI Tools Experience using business intelligence tools (e.g., Tableau, Power BI, Looker Studio) to build intuitive reporting dashboards. Financial Literacy Demonstrated experience managing departmental budgets, P&L trackers, and cost-variance reports. Communication Ability to translate complex data insights into clear, concise summaries for non-technical team members and external stakeholders. Organization Exceptional organizational skills, strong attention to detail, and the ability to manage competing priorities in a fast-paced environment. Language Skills English: Full professional proficiency (TOEIC 900+). Must be comfortable leading meetings, preparing proposals, and updating existing documentation in English. Japanese: Conversational level (JLPT N3). Must be able to communicate with colleagues and other internal teams in Japanese. Tools Familiarity with Google Workspace (Google Drive, Slides, Docs, Sheets, Meet, Chat, Calendar, Gmail, etc.). Administration & Business Compliance Fundamental understanding of administrative operations, including Legal, Labor, Accounting, and HR. Basic knowledge of Japanese laws, compliance requirements, and media production business practices and culture. Preferred Experience using project management and workflow platforms. Prior involvement in preparing RFP (Request for Proposal) responses or client pitch decks. Familiarity with SQL or basic scripting languages (Python/R) for automating data pipelines and reporting. Familiarity with AI tools and JavaScript for Google Sheets automation. Experience in the broadcasting, media production, events, marketing, or hospitality industries. Experience preparing executive-level presentation materials (e.g., QBRs and budget reports), developing team strategies, and tracking KPIs. Executive Assistant experience supporting Director-level executives. Show more Show less