Customer Program Management Analyst

Job Responsibilities: 1. Customer Management & Project Support Participate as a member of a Customer Focus Team and act as an interface/communication channel between customers and internal teams. Manage customer orders, purchase orders (OPO), and deliveries. Lead and attend customer meetings and address customer requests. Support New Product Introduction (NPI) for new project implementations. 2. Order, Production, Delivery Management & Problem Solving PO Receive, review, enter into ERP, and continuously monitor customer order status. Identify potential issues affecting On-Time Delivery (OTD) and resolve them in collaboration with internal teams, suppliers, and customers. Share customer requirements and issues with internal team members. Research various issues related to materials, forecasts, and production, and coordinate resolution with internal stakeholders and customers. Troubleshoot return and shipment dispatch issues. 3. Quotation & Change Management Manage quotation data and support the preparation of quotes. 4. Data Analysis & Reporting Manage customer-related data. Prepare, analyze, and distribute various performance reports, including open order status, on-time delivery rates, return metrics, inventory and buffer stock status, lead time, yields, forecasting accuracy, and shipments. Role Requirements: Education: Bachelor’s degree or higher (Mechanical, Electrical/Electronic, Industrial, or related fields preferred) Experience: 5 years of relevant experience Language: Business-level English (fluent in spoken and written communication for managing overseas customers) Skills: Advanced MS Excel and PowerPoint, experience with ERP systems Work Location: 190, Asan valley nam-ro, Dunpo-myeon Asan-si, Chungcheongnam-Do, South Korea ------------------------------------------------------------------------ Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services. Show more Show less