Customer Service Representative

About the Job We are currently seeking dedicated and customer-focused professionals to join our growing Customer Service team in a remote offshore capacity. Schedule: Shift: 12:30 PM – 9:00 PM EST Work Week: 4 weekdays plus Saturday. Applicable to Cebu based candidates only. Job Details Required Skills Employment Type: Full-Time Employee Department: Customer Service/Support Job Level: Senior Experience: 3 Years Business Model: Direct Sales, SaaP (Service-as-a-Product), SaaS (Software as a Service), Subscription Education: Bachelors Qualification: Excellent English communication skills, both verbal and written Strong customer service orientation and problem-solving abilities Ability to multitask and work efficiently in a fast-paced environment Comfortable using CRM systems, web-based applications, and data entry tools Availability to work evening and weekend shifts aligned with EST hours Reliable internet connection and a quiet remote work environment Ability to successfully complete HIPAA certification and compliance training Soft Skills: Decision-Making, Data Management , Collaboration, Communication, Critical Thinking, Team Collaboration, Confidentiality, Time Management, Teamwork, Sales Skills Responsibilities - Deliver exceptional customer support through phone, email, and/or chat interactions - Assist customers with inquiries and provide timely, effective resolutions - Handle sensitive situations with empathy, patience, and professionalism - Accurately document customer interactions within CRM systems - Maintain a high level of service quality and customer satisfaction - Collaborate with team members and leadership to support operational goals Salary & Benefits Pay: Monthly, ₱ 30000.00 – 30000.00 Benefits: PH Gov't Contributions, Night Differential, 13th Month Pay Working Hours - Tuesday: 12:30 - 21:00 - Wednesday: 12:30 - 21:00 - Thursday: 12:30 - 21:00 - Friday: 12:30 - 21:00 - Saturday: 12:30 - 21:00 Additional Requirements Tech Requirements: Windows Language: English About the Company 1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success. Show more Show less