Contract Customer Service Assistant #EST

Job Responsibilities: • Handle customer enquiries through various channels, including phone calls, emails, live chats and face-to-face interactions. • Attend to customer requests, feedback and complaints in a professional and timely manner. • Provide guidance on products, services, account-related matters and general enquiries. • Perform outbound follow-ups to obtain information and provide updates on outstanding requests. • Liaise with internal departments to investigate and resolve customer issues. • Escalate complex enquiries and complaints to the relevant teams or supervisors. • Maintain accurate records of customer interactions and support other administrative duties as assigned. All Interested candidates are invited to email your resume in MS Word format to: selenethey@recruitexpress.com.sg Please include your full working experience, education background, notice period, expected salary. Selene (Skye) They Ee Teng (Outsourcing Team) Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599 Recruiter's ref code: #EST We regret to inform that only suitable candidates will be shortlisted for an interview.