Customer Service Engineer (1 Year Contract)

About the Company Our client is a leading provider of document solutions and digital imaging services, specializing in secure document management, archiving, and workflow processing. Responsibilities • Perform on-site installation, troubleshooting, repair, and preventive maintenance of Multifunction Devices (MFDs), including copiers and printers. • Diagnose and resolve hardware, software, and network-related issues for both monochrome and colour devices. • Manage and maintain inventory of assigned spare parts, tools, and company assets to ensure service readiness. • Update service records accurately and promptly, ensuring service calls and job statuses are properly documented. • Communicate effectively with internal teams to provide timely updates on service progress and resolution. • Deliver professional customer support while adhering to service quality standards and safety guidelines. Requirements • Minimum Nitec in Electrical / Electronic Engineering, Information Technology or other related technical disciplines. • Experience in troubleshooting monochrome and colour printers in a networked environment. • Basic knowledge of printer hardware, networking concepts, and operating systems. • Tech-savvy with basic understanding of networking concepts and operating systems. • Good interpersonal and communication skills, with the ability to work independently and as part of a team. • Customer-oriented mindset with strong problem-solving skills. • Fresh grad welcome to apply If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at kaixinnchew@morganmckinley.com for more information. Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted. Morgan McKinley Talent Solutions Morgan McKinley Pte Ltd EA Licence No: 11C5502 EAP Registration No: R2196712 EAP Name: Chew Kai-Xinn