contract Technical Service Manager #IAC

Responsibilities • Responsible for managing and planning on customer support activity, including developing process and procedure related aspect • Audit product delivery quality, prompt response on problem resolution to meet customer expectations and satisfaction • Maintain and ensure compliance of performance audit process • Manage continuous quality improvement program • Deployment of customer audit process and reporting in assigned area as per requirement set • Assist in collective data analysis and focus on key performance indices defined and regular reporting • Any other ad-hoc duties as assigned by supervisor. Requirements • Bachelor’s degree in Computer Sciences or equivalent • At least 7 years of technical service experience in IT services • Working knowledge on setting up and managing Windows/Linux servers • WOG experience is preferred • Knowledge and experience in planning of IT systems and process Interested applicants, please email your resume to Andre Chua Jing Ming Email: andrechua@recruitexpress.com.sg CEI Reg No: R1989053 EA Licence No: 99C4599 Recruit Express Pte Ltd