Customer Service Manager

Summary Lead and manage front-office and customer service operations at a private healthcare clinic to deliver a seamless, professional, and patient-centric experience while driving operational efficiency and service improvements. Responsibilities • Oversee daily front-office and customer service operations to ensure smooth clinic workflows and positive patient experiences • Maintain and enforce high service standards to uphold clinic reputation and patient satisfaction • Deliver warm, courteous, and professional interactions with patients throughout their clinic visits • Manage patient enquiries, feedback, and complaints by applying tact, empathy, and professionalism to resolve issues effectively • Coordinate appointment scheduling, patient registration, billing, and administrative tasks to optimize operational efficiency • Liaise with healthcare professionals, insurance providers, and third-party administrators to facilitate patient care and claims processing • Drive continuous service improvements by identifying operational gaps and implementing effective solutions • Lead and manage the front-office team to ensure strong performance and a customer-centric culture • Handle challenging situations and customer feedback with patience and professionalism to maintain trust and service quality Preferred competencies and qualifications • Minimum 5 years of experience in customer service, hospitality, or service operations with supervisory or managerial responsibilities • Experience from hotels, ex-cabin crew, premium hospitality, or other service-oriented industries • Excellent communication skills demonstrated by confident and eloquent verbal interactions • Strong interpersonal skills with a warm, polished, and customer-focused approach • Professional appearance and adherence to good personal grooming standards • Knowledge of medical insurance claims processing and healthcare administration is advantageous Disclaimer: Advertised by Summit Talent Pte. Limited (EA Licence No. 23C1875) on behalf of our client. By applying, you consent to being contacted for this and other suitable opportunities. Important Notice – Beware of Impersonation Scams • Official emails must end with @summittalent.sg • Summit Talent Pte. Limited will never request payment or deposits. • Verify suspicious communications by emailing hr@summittalent.sg Stay vigilant and protect your personal information.