Level 1 / Junior Desktop Support Engineer (Changi)

Salary: SGD 3000 - 3100 (Monthly) This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards. Responsibilities: Performed Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. Perform imaging/re-imaging Perform tech refresh on devices Perform asset inventories Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) Updates Incident records Creates and updates work instructions (where necessary) Document standards and procedures (where necessary) Requirement: Minimum ITE/Diploma graduate with 1 year experience in desktop support Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365 Possess at least one (1) of the following certifications or their equivalent: CompTIA A+; CompTIA Security+; CompTIA Network+; Microsoft MD 102 Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages Open to commuting to different part of Singapore to perform required work Demonstrate knowledge in the support of workstations, and related components Good verbal and written communication skills Good coordination skills Ability to prioritize effectively and work with a sense of urgency Effectively communicates with teammates and managers To apply,simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com  EA Licence No.:18S9405 / EA Reg. No.:R1330864 Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.