Application Support Engineer

Our Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we are looking for Application Support Engineers to provide day-to-day operational and software maintenance support for assigned systems and applications. The role will be responsible for system monitoring, user support, incident management, basic troubleshooting, and coordination with higher-level technical support teams and vendors. Responsibilities • Monitor system health, application alerts, logs, dashboards, and notifications. • Perform routine system health checks and identify abnormalities or service disruptions. • Serve as the first point of contact for users experiencing system or application issues. • Log, categorize, prioritize, track, and follow up on incidents and service requests using the ticketing system. • Perform basic troubleshooting and initial diagnosis based on established procedures and knowledge guides. • Collect relevant information such as screenshots, logs, error messages, and user observations for technical investigation. • Support common user requests, including system usage guidance, password resets, account unlocks, and basic account-related matters. • Escalate unresolved or complex issues to L2/L3 support teams or external vendors and follow through until resolution. • Coordinate with system owners, technical teams, maintenance vendors, and users during incidents and maintenance activities. • Provide timely updates on incidents, system disruptions, and recovery status. • Maintain accurate incident records, troubleshooting guides, operational procedures, and knowledge base documentation. • Prepare routine system health, maintenance, incident, and monthly support reports. • Participate in training and knowledge-transfer sessions to develop and maintain familiarity with the supported systems. • Provide 24/7 on-call support for Severity 1 / Critical incidents when required, including incident coordination, recovery support, and post-incident follow-up. Requirement • Diploma or Degree in Information Technology, Computer Science, Information Systems, Engineering , or a related discipline. • Experience in application support, system support, IT operations, helpdesk, or service desk support is preferred. • Basic understanding of system/application monitoring, incident management, troubleshooting, and user support. • Familiarity with ticketing or IT service management tools would be an advantage. • Able to interpret basic system logs and error messages and perform initial troubleshooting. • Good communication and coordination skills, particularly when working with users, technical teams, and vendors. • Able to maintain clear operational and incident documentation. • Willing and able to provide 24/7 on-call support for critical incidents when required. Other Information • Training will be provided Interested applicants, please email your updated resume (in MS Word or PDF) to contact@elecpro.sg indicating availability date, current and expected salary. Only short-listed candidates will be notified.