IT Support Engineer (CAT 1, TCP/IP/DNS, East)

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance. • Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues. • Work with development and product teams to resolve complex issues and keep stakeholders updated. • Meet SLAs for response times and resolutions, ensuring requests are handled on time. Requirements: • Diploma in Cyber Security or equivalent. • At least 2 years of relevant working experience. • Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS . • Comfortable to work 24x7 standby shifts. If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com Please note that only shortlisted candidates will be notified. For more job opportunities, please visit our website at www.recruit-expert.com EA Licence: 19C9701 Registration: R21100996