Senior support engineer

Job Description: Microsoft Cloud Engineer (Level 2) Position Microsoft Cloud Engineer (Level 2) Department Technical Services / Managed Services Reports to Team Lead, Cloud Services Location Singapore (on-site and customer sites, with remote support) Employment type Full-time, permanent (subject to probation of three to six months) Working hours Monday to Friday, 9:00am to 6:00pm, with on-call and after-hours support as required Indicative salary SGD 3500 to SGD 4,000 per month, commensurate with experience and certifications About VGC Technology VGC Technology is a Microsoft solutions partner in Singapore, delivering and supporting Azure, Microsoft 365, security and data solutions for organisations across the region. Role Summary The Microsoft Cloud Engineer (Level 2) is VGC's escalation point for cloud support. You will resolve escalated issues across Azure and Microsoft 365, administer managed customer environments and work with our Solutions Architects on deployments and migrations. The role suits an engineer from a system integrator background who wants to grow towards Microsoft expert-level certifications. Key Responsibilities • Own Level 2 incidents and service requests escalated from Level 1 through to resolution, meeting SLAs and escalating to Microsoft Support where needed. • Troubleshoot and perform root cause analysis across Azure, Microsoft 365, identity, networking and endpoint management. • Administer Azure infrastructure, including virtual machines, storage, networking, backup, site recovery, monitoring and governance. • Administer Exchange Online, Teams, SharePoint, OneDrive and Intune, and support Microsoft 365 Copilot rollouts. • Manage Microsoft Entra ID and respond to Defender and Sentinel alerts, following Zero Trust, ISO 27001, Cyber Trust Mark and PDPA requirements. • Support Solutions Architects on deployments, migrations and customer onboarding, and automate routine tasks with PowerShell and Azure CLI. • Maintain runbooks and documentation, mentor Level 1 engineers and take part in the on-call roster Requirements • Diploma or degree in Computer Science, Information Technology or a related field. • Two to four years in IT support or cloud operations within a system integrator or managed service provider, including at least one year supporting Azure or Microsoft 365 for external customers. • Experience supporting multiple customers under ticketing systems and SLAs, and on SI projects such as migrations, hybrid integrations and onboarding. • Solid knowledge of Azure, Microsoft 365, Entra ID, Windows Server, Active Directory and networking (DNS, VPN, firewalls), with PowerShell scripting. • AZ-104 preferred; MS-102 or SC-300 an advantage. Candidates without these must complete them within six to twelve months, with VGC support. • Calm, methodical problem solver with clear English, strong customer focus and a keen interest in learning. What VGC Offers • Paid Microsoft certification exams and study time, with a clear path towards Solutions Architect roles with cash rewards • Hands-on exposure to a wide range of customer environments across Azure, security, data and modern work • Fourteen days of annual leave and fourteen days of paid sick leave upon confirmation, other leave as per company policy, and CPF contributions. • Annual performance review and salary increment based on performance and project incentives How to Apply Interested candidates may send their resume, stating current and expected salary and notice period, to [hr@vgctechnology.com]. Only shortlisted candidates will be notified.