Desktop Engineer / IT Support (Changi Area) #IFL

Key Responsibilities • Technical Support: Provide day-to-day desktop support for Windows/macOS laptops, desktops, printers, and office peripherals. • Microsoft 365 (M365): Administer, configure, and troubleshoot M365 applications, user accounts, licenses, Outlook/Exchange, Teams, and SharePoint access. • Active Directory (AD): Manage user accounts, password resets, group policies, and access permissions in Active Directory / Azure AD (Entra ID). • Software & Hardware Setup: Provision, configure, and deploy new laptops/desktops for incoming employees. Install and update standard business software. • Troubleshooting: Diagnose and resolve hardware, network connectivity, and software application errors efficiently. • IT Ticketing: Log, track, and resolve IT support tickets in a timely manner, ensuring good documentation and communication with end-users. Key Requirements & Qualifications • Experience: 1+ years of experience in an IT support, helpdesk, or desktop support role. • Technical Knowledge: • Hands-on experience with Microsoft 365 administration and troubleshooting. • Basic understanding of Active Directory (AD) user management. • Familiarity with Windows 10/11 and macOS environments. • Basic networking concepts (Wi-Fi, VPN, TCP/IP, routers/switches). • Soft Skills: Excellent interpersonal and communication skills; strong problem-solving mindset and patience when assisting non-technical users. Interested applicants, please Email, fabianling@recruitexpress.com.sg Fabian Ling Tuong Liing R25129353 Recruit Express Pte Ltd EA Licence No: 99C4599 We regret that only shortlisted candidates will be contacted.