Video Conferencing Engineer (L2)

Role Summary We are seeking a Video Conferencing Engineer to provide Level 2 (L2) operational support for enterprise Audio Visual and Video Conferencing (AVVC) environments. The role involves supporting and maintaining video conferencing platforms and meeting room infrastructure, including Zoom Rooms, Cisco Collaboration, Microsoft Teams Rooms, Poly endpoints, Q-SYS DSP, Crestron and Extron solutions. The successful candidate will be responsible for troubleshooting technical issues, maintaining meeting room availability, supporting business-critical meetings, performing system upgrades and ensuring timely incident resolution in accordance with SLA requirements. Key Responsibilities • Provide Level 2 operational support for Zoom Rooms, Cisco Video Conferencing and enterprise AVVC infrastructure. • Troubleshoot audio, video, camera, microphone, codec, display and content-sharing issues. • Support and maintain Poly Studio endpoints, including X52, X72, G7500 and G62 models. • Support integrated meeting room solutions involving Crestron, Extron and Q-SYS systems. • Perform meeting room commissioning, firmware upgrades, system health checks and preventive maintenance. • Provide daily operational support for meeting rooms and scheduled meetings. • Support important business meetings and corporate events, ensuring smooth conferencing experiences. • Monitor meeting room systems and proactively address technical issues. • Conduct root cause analysis (RCA) and recommend corrective actions to prevent recurring issues. • Manage incident tickets and ensure timely resolution within agreed SLA requirements. • Participate in incident, problem and change management processes. • Maintain technical documentation, including SOPs, knowledge base articles, runbooks and operational reports. • Manage AVVC equipment inventory and maintain operational procedures. Primary Technical Requirements • Zoom Rooms Administration and Support. • Poly Studio endpoints (X52, X72, G7500 and G62). • Cisco Room Kit, Codec Pro and SX/MX Series. • Microsoft Teams Rooms. • Cisco Unified Communications Manager (CUCM) and Expressway. • Q-SYS DSP (Core and Designer). • Crestron Control Systems. • Extron AV Control and Switching Solutions. • Audio DSP technologies, including Q-SYS, Biamp and Shure. • AV peripherals, including cameras, microphones, speakers and displays. • Networking protocols and technologies, including SIP, H.323, VoIP and TCP/IP. • Incident, Change and Problem Management. • Vendor coordination and business meeting support. Secondary Skills • IP Telephony support. • API integration and workflow automation. Automation & Scripting Skills • Experience automating operational workflows for Zoom and Cisco Video Conferencing infrastructure. • Proficiency in scripting languages such as PowerShell, Python or Shell Scripting. • Ability to develop scripts to automate routine administrative and operational tasks. Working Arrangements • Provide 24/7 operational support through shift-based schedules. • Participate in on-call rotations and major incident management activities. • Ensure service availability and compliance with agreed SLA commitments. Interested candidates may apply directly with an updatedresume. Only shortlisted candidates will be notified. Information provided inthis advertisement is for recruitment purposes only. By submitting your personal data and/or resume, you giveconsent to collection, use and disclosure of your personal data and/or resumeby the company (or its agent) for the purpose of the processing andadministration by the company relating to this job application. https://www.cgpgroup.com/privacy-policy Cornerstone Global Partners (EA LicenseNumber: 19C9859) is an affirmative equal-opportunity employer and recruitmentfirm. We evaluate qualified applicants without regard to race, colour,religion, creed, gender, sexual orientation, gender identity, maritalstatus, national origin, age, veteran status, disability, or any otherprotected class. Eugene Then eugene.then@cornerstoneglobalpartners.com EA Registration Number: R22104742 . Cornerstone Global Partners Pte Ltd (EA License:19C9859)