Logistics / Customer Service Officer

Industry: Logistics MNC Environment Permanent role (AWS Guaranteed + Variable Bonus + Sign-on Bonus) Responsibilities: • Ensure customer’s orders are processed in a timely and accurately manner • Ensure reports are submitted on a timely to established customer’s schedules • Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements • Liaise and update customer closely to resolve customer orders or shipments related issues Cycle Count • Initial cycle count as per schedule • Ensure proper keeping of cycle count sheet for audit trail purpose • Be responsible in reconciling all stock discrepancies Others • Inventory Management for Customer’s WMS system • Ensure all billings are done timely & accurately with all necessary supporting documents • Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI). • Maintain and ensure safe keeping and traceability of relevant customer’s document / records • Capture and update on all CSD KPI measurement, orders management, and orders’ turnaround time metrics etc. • Collate and compute the monthly KPI report • Achieve & maintain consistent KPI, make suggestions to improve when necessary Requirements: • Preferably Diploma in Logistics or Business Admin • Customer Service Orientated and team player • Product and System knowledge & MS Office Skills Job ID: JOB-00395 All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com We regret that only shortlisted candidates will be notified People Profilers Pte Ltd 20 Cecil Street, #08-09 PLUS Building Singapore 049705 +65 69509747 EA License Number: 02C4944 Registration Number: R1100011 EA Personnel: Carlo Antonio Dela Cruz