Customer Service Executive (Order Processing, Customer Support, Industrial Gases and Engineering) #HDC1

A global industrial gases and engineering company is looking for a Customer Service Executive to look after customer orders and enquiries. You will be the key contact keeping orders accurate, on time and customers well supported. What You'll Be Doing • Receive and process customer orders accurately in the ERP system • Respond to customer enquiries on orders, delivery, pricing and documentation • Coordinate with sales, logistics and operations teams to meet delivery commitments • Track open orders and proactively flag issues and delays • Prepare quotations, invoices and shipping documents • Handle customer complaints and service recovery professionally • Maintain accurate customer records and order data • Support inventory reconciliation and order-to-cash activities • Prepare regular customer service reports • Support ad hoc sales and administrative tasks What You'll Bring • Diploma or Degree in Business, Supply Chain or a related discipline and above • Experience in customer service, order management or sales administration • Familiar with ERP or order management systems • Proficient in Microsoft Excel and Office • Meticulous with strong follow-through • Strong stakeholder engagement skills • Able to manage multiple orders and deadlines • Customer-focused team player What's In It For You • Office hours, Monday to Friday • Exposure to a global industrial company • Accessible central location near MRT Interested? Click Apply or send your updated CV to leonleong@recruitexpress.com.sg Leon Leong De Cong R1551708 Recruit Express Pte Ltd EA License No. 99C4599