Senior Presales Engineer (Observability & Enterprise Networking/Permanent)

• Industry: IT Solutions & Network Performance Management • Work location: JurongEast About the Job We are looking for a customer-facing Senior Solutions Engineer who can own complex technical engagements across ASEAN, from discovery and architecture through Proof of Value (PoV), tender solutioning, technical validation, and closure. This is a hands-on presales leadership role for someone who combines deep technical judgment, solid communication skills, commercial acumen, and end-to-end ownership due to business expansion. 1) Customer & Technical Engagement • Lead high-level technical discovery, architecture discussions, and workshops with enterprise customers and partners. • Work closely with customers to understand business goals, operational pain points, architectural constraints, and success criteria. • Translate customer requirements into clear solution designs and effectively communicate regional requirements, design rationale, and risks to HQ. • Present complex technical concepts confidently to senior stakeholders across Network, Infrastructure, Architecture, IT Operations, and Observability teams. 2) Presales, PoV & Tender Solutioning • Own the technical lifecycle from discovery → solution architecture → positioning → PoV → validation → technical closure. • Design and lead PoC/PoV engagements, including scope, architecture, test plans, success criteria, stakeholder alignment, and technical acceptance. • Lead technical solutioning for tenders, RFPs, and RFIs, including architecture design, sizing, technical proposals, compliance responses, and solution positioning. • Address technical objections and competitive discussions, guiding customers toward solutions that best meet operational and business objectives. 3) End-to-End Delivery Design & Success • Remain involved beyond the presales stage where required to ensure continuity from proposed architecture into delivery. • Produce and govern High-Level Design (HLD) and Low-Level Design (LLD) deliverables, ensuring presales commitments are executable. • Maintain end-to-end visibility of PoV and delivery progress, proactively identifying and resolving risks, dependencies, and gaps. • Ensure delivered technical outcomes align with customer expectations and support successful adoption. 4) Localisation, Partner Enablement & Regional Capability • Localize and refine technical documents, proposals, and solution materials to ensure relevance and credibility in local markets. • Lead technical workshops with partners and strengthen partner readiness for the company's solutions. • Coach local technical teams and share reusable architectures, PoV methodologies, and best practices. • Collaborate closely with sales, delivery, and HQ technical/product teams while progressively reducing dependency on HQ for routine customer engagements. 5) Commercially Viable Technical Solutioning • Balance technical excellence with commercial practicality by designing solutions that are scalable, supportable, and commercially viable. • Partner with sales teams on solution scope, sizing, trade-offs, and technical strategy to improve win rates and delivery success. • Apply experience from previous engagements to assess how architecture decisions impact implementation effort, cost, risk, and customer value. Requirements • 7-12 years of relevant experience in presales, solution engineering, solution architecture, or enterprise technical consulting. • Solid communication skills with the ability to build trusted customer relationships and communicate technical decisions effectively to HQ. • Proven experience independently leading customer workshops, technical discovery sessions, PoC/PoV engagements, tender/RFP solutioning, and technical closure activities. • Solid technical foundation across several of the following areas: Enterprise networking and network architecture NPM/NPMDAPM Observability and AIOps Infrastructure monitoring Packet-based analysis Data centre environments Hybrid and cloud infrastructure • Experience within banking, financial services, telecommunications, government, or large enterprise environments is advantageous. • Experience with enterprise monitoring and observability platforms is advantageous. • Ability to develop and govern solution architecture, HLD/LLD documentation, sizing, technical proposals, and implementation approaches. • Solid commercial awareness with the ability to balance customer outcomes, technical feasibility, implementation risk, and commercial objectives. • Able to work independently across multiple strategic opportunities while collaborating effectively with sales, delivery, partners, and HQ teams. Ramos May Anne De Mesa - mayanne.ramos@manpower.com.sg Personnel Reg No: R1110127 Manpower Staffing Services (S) Pte Ltd EA Licence No: 02C3423