Import Customer Service Executive (Airfreight, Advanced Technology, CargoWise)

• Manage end-to-end airfreight import shipments for advanced technology accounts, covering shipment arrivals, documentation, customs clearance, delivery coordination, billing and shipment closure. • Coordinate closely with customers, airlines, ground handling agents, trucking partners and internal stakeholders to ensure timely and accurate handling of specialised cargo. • Monitor shipment movements and provide proactive updates to customers, ensuring service requirements and delivery schedules are met. • Handle shipment discrepancies, operational delays, customs-related matters and other service issues, ensuring timely resolution and customer satisfaction. • Maintain accurate shipment documentation, billing records and operational reports while ensuring compliance with company procedures and regulatory requirements. Requirements: • Diploma in Logistics, Supply Chain Management, Business or equivalent. • At least 2 years of experience in airfreight forwarding handling end-to-end import shipments of advanced technology, electronics, semiconductor or other specialised cargo shipments. • Hands-on knowledge of import documentation, customs clearance, shipment coordination and billing. • Proficient in CargoWise with strong coordination, customer service and problem-solving skills. If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com Please note that only shortlisted candidates will be notified. For more job opportunities, please visit our website at www.recruit-expert.com EA Licence: 19C9701 Registration: R1326740