Permanent Guest Service Officer/Guest Service Executive at various locations, Up to $3,000 + Meal Allowance+ VB (Shift Hours)

- Permanent - Up to $3,000 + Meal Allowance+ VB - 5 days per week. 3 rotating shifts - Various locations Responsibilities: • Work closely with the Assistant Manager to ensure smooth daily front office operations and deliver excellent guest service. • Attend to guests' enquiries, requests and feedback professionally, ensuring prompt assistance and satisfactory resolution. • Provide friendly, courteous and efficient service to all guests, ensuring telephone calls are answered promptly within three rings. • Perform cashiering duties, including processing payments and maintaining accurate transaction records in accordance with established policies and procedures. • Build and maintain positive relationships with in-house guests, ensuring a welcoming and comfortable stay. • Maintain up-to-date knowledge of room categories, rates and availability to assist guests with reservations and promote room upgrades whenever appropriate. • Handle guest complaints and service issues promptly, escalating unresolved matters to supervisors and preparing incident or glitch reports when required. • Adhere to guest room security, emergency and fire safety procedures, including proper handling and usage of in-room safe deposit facilities. • Provide guests with accurate information on hotel facilities, services, local attractions and upcoming events. • Coordinate and communicate effectively with other hotel departments to ensure seamless guest services and smooth daily operations. • Maintain a professional appearance, proper grooming standards and a clean, organised front desk environment at all times. Period: • Permanent Location: • Various locations Working hours: • 5 days per week. 3 rotating shifts Salary: • Up to $3,000 + Meal Allowance+ VB • Attractive Benefits: $2,000 Medical Spending Account, $1,000 Flexible Benefit, Birthday Leave + $200 in Birthday Month, Free Annual Health Screening Job Requirements: • O-Level or equivalent • Willing to work rotating shifts, weekends and Public Holidays • Positive attitude with outgoing personality and good communication skills • Experience in hospitality and knowledge of HMS will be advantageous Interested applicants, kindly email your detailed resume (MS Word format is preferred): diana@successhrc.com.sg (Registration no: R1104129) Please ensure that applications sent through email are no bigger than 1Mb. We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified. Success Resource Centre Pte Ltd (EA License Number: 04C3201) 160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914 T: 6337 3183 | W: www.successhrc.com.sg By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by SHRC and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [https://successhrc.com.sg/data-protection-notice/] and [https://www.e2i.com.sg/pdpa/].