Onsite Engineer (Class 3/East/No Experience welcome)

Responsibilities • Track that all installation appointments and work orders are fulfilled and delivered on time • Monitor and ensure that all fault tickets are resolved timely and meet performance SLA on MTTR, availability and QoS. Prepare monthly performance indicator reports according to the SLA framework. • Monitor and ensure that all work orders are completed timely and meet performance on SAP and QoS. Prepare monthly performance indicator reports according to the SAP and QoS framework. • Perform in-depth trouble-shooting of faults with using OTDR, GPON meter and power meter/light source. • Conduct in-depth analysis of statistics through system analytics on fault tickets to identify root cause of fault trends and potential network problems. • Conduct joint on-site testing and verification tests with QP/RL and RSP personnel to determine root cause of fault and resolution. • Conduct regular on-site inspections of on-going works to ensure that contractors adhere to established work procedures such as end-to-end testing, installation standards and safety work processes • To supervise staff and contractors to complete projects (if required). • Any other duties as per assigned. Job Requirements • Nitec/Diploma qualification in any discipline • With valid Class 3 driving license preferred • Candidates with no prior experience are welcome to apply as on-job training will be provided • Experience in telecommunication area with service provisioning and field experience will be an advantage. • Analytical and has a flair for dealing with technical and operational problems • Able to work independently and as a team • Exposure in customer service is an advantage • Knowledge of Fibre Optics • Required to work on alternate Saturdays • 3 openings • JOBID: X6VRWR Please send your updated CV to ashley@peopleprofilers.com All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. We regret that only shortlisted candidates will be notified. EA Personnel: Ashley Lee EA Registration No.: R1111375 People Profilers Pte Ltd EA Licence Number: 02C4944 Tel: 6950 9753