Veterinary Clinic Receptionist / Customer Service Officer

WE ARE HIRING Veterinary Clinic Receptionist / Customer Service Officer OmniVet Pte. Ltd. | 31 Jalan Mas Puteh, Singapore 128633 | Nearest area: Clementi West Be the first friendly face pet owners see. We are hiring across multiple shifts, both part-time and full-time. Must love and be comfortable handling pets. Available positions Position. Hours. Type. Salary. Night incentive 1 8am – 1pm. Part-time. $8 – $12 / hour. NA. 2. 1pm – 7pm. Part-time. $8 – $12 / hour. NA. 3. 5pm – 11pm. Part-time. $10 – $14 / hour. NA. 4. 7pm – 11pm. Part-time. $10 – $14 / hour. NA. 5. 8am – 6pm. Full-time. $1,800 – $2,500 / month. NA. 6. 1pm – 11pm. Full-time. $1,800 – $2,500 / month. + $200 / month 7. 11pm – 8am. Full-time. $1,800 – $2,500 / month. + $500 / month Positions 1 – 4 are part-time. Positions 5 – 7 are full-time. Exact pay depends on experience. Roles and responsibilities Front desk and client care • Greet clients and their pets warmly and calmly. • Register new clients and keep patient records accurate and up to date. • Check pets in and out, and explain the next steps to owners. • Comfort anxious owners and pets, and handle upset clients with empathy. Appointments and communication • Answer phone calls, WhatsApp messages and emails promptly. • Book, reschedule and confirm appointments. • Manage walk-ins and urgent cases, and alert the vet team right away. • Send vaccination and follow-up reminders to clients. Billing and payments • Prepare invoices and process payments (cash, card, PayNow). • Explain charges and treatment estimates clearly to clients. • Complete end-of-shift cash-up and daily reconciliation. Pharmacy and retail • Sell pet food, supplements and retail products. • Check stock levels, restock shelves and report low inventory. • Prepare and hand over medication as instructed by the vet team. Clinic operations • Keep the reception, waiting area, treatment rooms and consult rooms clean and tidy. • Assist with handling calm pets when needed. • Coordinate with vets and nurses so patients flow smoothly. • Write clear handover notes between shifts. • Follow clinic SOPs, hygiene and safety protocols. Night shift (Position 7) • Receive and triage after-hours calls and walk-ins. • Monitor the front area and keep the clinic secure overnight. • Prepare the morning handover and set up the front desk before opening. Requirements • Genuine love for animals and comfortable handling pets. • Good communication and customer service skills. • Friendly, patient and calm under pressure. • Basic computer skills. Clinic, vet or retail experience is a plus. • Able to commit to the shift applied for, including weekends and public holidays. How to apply Email your resume to The HR Manager, OmniVet at hr.customer.service@OmniVet.com.sg. Indicate your position number in your resume and in your email subject.