Desktop Support Engineer (1-year renewable) #IAC

Job Responsibilities • Provide 1st-level and, where applicable,2nd-level onsite and remote support for Global Markets infrastructure services. • Support market data services and systems, including Refinitiv, Bloomberg, Markit, and other market data providers or systems. • Support transaction services and systems, including Refinitiv, Bloomberg, EBS, and other electronic trading platforms. • Assist with market data feed and transaction systems service administration. • Coordinate with GO&T and other backend teams for IT service-related incidents, requests, escalations, and follow-ups. • Support voice communication services, including IPC, Avaya, Cisco, and related trading floor voice technologies. • Handle administrative support activities such as E-Trading platform records, counterparty and compliance requests, and new hire and leaver processing. • Support videoconferencing systems, including room setup, standby support for major meetings, first-level troubleshooting, and coordination with backend teams for upgrades or complex issues. • Provide onsite support for desktop hardware and applications, email systems, printers, corporate mobile devices, IPC, and other related IT issues. • Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for end-user devices and applications. • Maintain accurate inventory records for software, hardware, and mobile devices. • Execute hardware moves, additions, changes, refreshes, and related trade floor setup activities. • Conduct preventive and corrective maintenance as scheduled under the Preventive Maintenance Program, including minor installations, repairs, and replacements. • Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards. • Escalate issues to the next level of support when necessary and follow up until closure. • Participate in after-hours phone standby duty when rostered. • Conduct morning floor walks to inspect the server room and video conferencing rooms. • Any other ad-hoc duties as assigned by supervisor Requirements • Minimum 2.5 years of experience in desktop support or end-user computing support. • Good communication skills with a service-oriented mindset and the ability to support front-office users in a fast-paced trade floor environment. • Familiar with end-user computing environments, desktop support workflows, and standard incident/request fulfilment processes. • Able to perform basic network troubleshooting. • Good understanding of Active Directory, Group Policy, proxy settings, Microsoft Excel, and the latest Windows operating systems. • Automation of repeated tasks is good to have, but not mandatory. Interested applicants, please email your resume to Andre Chua Jing Ming Email: andrechua@recruitexpress.com.sg CEI Reg No: R1989053 EA Licence No: 99C4599 Recruit Express Pte Ltd