2683 - Customer Service Executive - Air freight

WhatsApp: +65 90820021 (Kyler) Email: kylergan.supreme@gmail.com • Working Location: Alps Ave (Changi) • Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm • Basic Salary: $2500-$4000 Job Summary: The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams. Responsibilities: • Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure. • Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues. • Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations. • Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures. • Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries. • Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction. • Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes. • Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices. • Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up. Requirements: • Solid knowledge of airfreight import processes, documentation, and customs requirements. • Experience manage multiple airfreight import shipments simultaneously • Previous hands-on experience in using Cargowise system is preferred. The Supreme HR Advisory Pte. Ltd | 14C7279 Gan Kai Le | R23112683