1 Year Customer Service (Up to $3,500) #BTS

Responsibilities • Handle incoming client enquiries via phone and email, providing timely assistance and support • Assist clients with login issues, online portal navigation and account-related enquiries • Conduct outbound follow-ups to clarify client requests and provide updates • Liaise with internal departments to troubleshoot and resolve client issues • Escalate complex or sensitive cases and complaints to the relevant team members or supervisors • Take ownership of assigned cases and follow through to ensure timely resolution and proper closure • Provide general administrative support, assist with call and email handling • Assist with ad hoc duties as assigned Requirements • Minimum 1 year experience in customer service Interested applicants please email your resume to meganng@recruitexpress.com.sg Megan Ng Su Ting (CEI No.: R23115059) Recruit Express Pte Ltd EA Licence No: 99C4599 *** We regret that only shortlisted candidates will be contacted.