IT Support Engineer

Role: IT Support Engineer [End-User] Location: Singapore, southwestern Role Summary An opportunity for an IT Support professional to oversee daily end-user support, endpoint administration and IT operations, ensuring smooth technology services across the organisation. Key Responsibilities • Manage IT helpdesk operations, handling incidents, service requests and technical troubleshooting across end-user devices and applications. • Provide desktop support covering laptops, desktops, printers, mobile devices and Microsoft-based applications, including user onboarding and offboarding. • Administer user accounts, email services, access permissions, printing services and related IT systems.Maintain Windows environments through system imaging, software upgrades, security patching, hardware diagnostics and basic network troubleshooting. • Oversee IT asset inventory, meeting room technology and AV equipment, while coordinating with external vendors on maintenance and technical support. • Prepare operational reports and team updates, participate in after-hours support rotations and undertake other IT operational duties as required. Requirements • Minimum 3 years of hands-on experience in IT desktop support or end-user computing. • At least 1 year of experience administering Microsoft 365 environments. • Familiarity with endpoint management solutions; experience with ManageEngine Endpoint Central will be an advantage. • Good technical troubleshooting, analytical and problem-solving abilities, with the ability to work independently. • Strong communication and interpersonal skills, with the ability to collaborate effectively across teams. • Reliable, organised and comfortable following established IT processes, including travelling to an assigned industrial worksite once a week and providing occasional after-hours or weekend support. Apply now or share your CV to r.koh@tenthrevolution.com to play a key role in IT support in a MNC organisation. Reg No: R21100713 EA Licence: 11C3017