Customer Service Officer (Aviation)

Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport) . This position is based in Singapore. Customer Service Officer (Location: Airport) Responsibilities · Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction. · Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards. · Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities. · Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities. Requirements • A diploma in any discipline • Good command of written and spoken English • Pleasant with a cheerful disposition and good interpersonal skills • Team player in a fast-faced environment. • Independent and able to multi-task • Able to prioritise tasks effectively to ensure most important tasks are completed on time • Able to work on Rotating shifts JJ Consulting Services EA Licence No.: 12C6207 Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date. We thank all applicants in advance and regret that only short listed candidates will be notified.