2683 - Aftersales Customer Service - Expo

WhatsApp: +65 90820021 (Kyler) Email: kylergan.supreme@gmail.com • Location: Changi South (Nearest MRT - Expo) • Salary: $2,500 - $3,000 • Working days: Monday - Friday • Working hours: 9am – 6pm Responsibilities • Investigate and manage customer complaints and quality incidents from receipt through to closure. • Input data into Root Cause Analysis (RCA) templates and manage the internal reject tagging process for warehouse-related errors. • Identify process inefficiencies, waste and potential quality risks, and conduct Gemba walks with the Operations team to drive continuous improvement. • Prepare weekly and monthly reports on customer complaints received. • Support compliance with ISO 9001, ISO 14001 and ISO 45001 requirements, as well as internal procedures. Requirements • Minimum Diploma qualification. • 1–2 years of relevant working experience. The Supreme HR Advisory Pte. Ltd | 14C7279 Gan Kai Le | R23112683