Healthcare Operations Manager (GOVT/West) - up to $8k #HAO

Salary: up to $8000 Working Days & Hours: Mon-Fri office hours Location: West Job Description: Digital strategy and roadmap • Act as domain expert for the digital system, developing strategies and a roadmap aligned with the endorsed FY30 outcome: "A smart and digitally-enabled Assistance Centre, leveraging generative AI to improve user experience." • Ensure the digital roadmap, annual work plans, and budget submissions align with this outcome. • Manage the product roadmap and backlogs, ensuring vendors and IT partners deliver on time. • Gather user feedback and lead enhancement/change requests from ideation through implementation. System performance and continuous improvement • Use data to identify operational gaps and recommend resolutions. • Conduct daily health checks to ensure the system meets performance standards. • Work with vendors, IT partners, and users to close identified gaps. • Run a six-monthly user access review to keep access lists current and remove unnecessary permissions. Vendor & contract management • Track SLAs and ensure they are consistently met. • Keep contracts and addendums current. • Lead & manage onboarding of other departments onto the digital system and maintain oversight of their requirements. Training and enablement • Lead the training and coaching required for the digital system. • Deliver digital system training for new joiners in the department. • Keep training materials and programmes current, relevant, and aligned with learning and operational needs. Job Requirements: Min Degree in any course w min 3 yrs of relevant operations managerial experience in healthcare sector Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg Ally Audrey Lok Xin Woon Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R21102307 allylok@recruitexpress.com.sg