System Engineer (IT Ops/Compliance/Incident Management)

The Job: You will ensure the stability, security and compliance of internet-facing public digital platforms hosted on Commercial Cloud. This is a critical role where you will be the backbone of operations — keeping systems running, audit-ready, and resilient, while driving continuous improvement in a high-compliance environment. The Role: IT Operations & Platform Management • Ensure smooth day-to-day operations of public-facing digital platforms on Commercial Cloud. • Oversee implementation and upgrades of software & hardware components. • Manage system documentation, configuration, and lifecycle (remediation, retirement, disposal) • Monitor systems for adherence to IT policies, standards and directives. • Liaise with government agencies, contractors, and service providers to deliver O&M activities. Compliance, Audit & Security • Perform IT compliance activities: log reviews, access rights reviews, compliance reporting. • Support and coordinate external system audits. • Lead Vulnerability Assessment (VA) and drive remediation with vendors. • Provide regular project and operational status reporting. Incident & Problem Management • Own and resolve system support issues and defects within SLA. • Lead incident and problem investigations, including complex cross-system issues. • Coordinate root cause analysis (RCA) with stakeholders. • Provide timely updates to management and deliver consolidated incident reports & trend analysis. • Ensure expedient closure of incidents and service requests. Change & Continuous Improvement • Drive continuous improvement for compliance, cybersecurity and operational processes. • Lead requirement gathering, Change Request planning, execution, and communication. • Manage integration with system integrators to deliver end-to-end solutions. • Oversee acceptance testing and obtain necessary approvals for change execution. • Support R&D: experimentation, research, testing and evaluation. The Requirements: • Minimum 3 years of experience in IT, with a strong background in IT operations, system administration and incident management. • Hands-on experience with cloud platforms – AWS experience is a strong advantage. • Familiarity with IT audit, compliance reviews, and security best practices. • Knowledge of Government ICT policies and frameworks is advantageous. • Proven ability to manage vendors, stakeholders and cross-functional teams. • Strong analytical, documentation and reporting skills. • Excellent communication and problem-solving skills, comfortable in a high-compliance environment. • Able to obtain and hold security clearance due to project sensitivity. To Apply: Please send your latest CV in MS Word format to jennifer@zenithinfotech.com.sg Appreciate the interest of all applicants; however only shortlisted candidates will be notified. EA Licence No: 20S0237