Data Centre Operations Engineer (DC Ops)

Work Location: Tuas, Singapore Job Overview We are looking for a responsible and proactive Data Centre Operations Engineer to support daily data centre operations and ensure smooth running of critical IT infrastructure. The successful candidate will be involved in infrastructure monitoring, incident management, ticket handling and operational support to maintain service availability and minimize disruptions. Key Responsibilities • Monitor data centre infrastructure, servers, network equipment and system alerts to ensure smooth operations. • Perform daily operational checks and identify potential system issues. • Create, update and manage incident and service request tickets using ITSM tools such as ServiceNow. • Escalate incidents and technical issues to the relevant support teams according to established procedures. • Perform basic troubleshooting and first-level technical support for infrastructure-related incidents. • Support hardware installation, replacement, cabling and basic equipment checks when required. • Conduct routine data centre health checks and maintain operational logs. • Coordinate with internal technical teams and vendors for incident resolution and maintenance activities. • Follow standard operating procedures, escalation processes and data centre security guidelines. • Prepare shift handover reports and ensure proper documentation of outstanding issues. Requirements • NITEC, Higher NITEC or Diploma in IT, Computer Engineering, Information Technology or related disciplines. • Experience in data centre operations, IT infrastructure monitoring, NOC or IT support will be an advantage. • Basic understanding of servers, networking, hardware and data centre environments. • Familiarity with ticketing systems such as ServiceNow is advantageous. • Able to follow operational procedures and handle incident escalations effectively. • Good communication skills, responsible attitude and willingness to learn. • Able to work independently and as part of a team. • Candidates with relevant IT knowledge and limited working experience are welcome to apply. • Willing to work in Tuas and perform shift duties. Please send your detailed resume in MS Word format to resume@goldtecHRs.com with • Education Level • Working experiences • Each employment background • Reason for leaving each employment • Last drawn salary • Expected salary • Date of availability