Cybersecurity Awareness Support Engineer

Support the bank’s CISO Security Awareness team in delivering employee cybersecurity training, phishing simulations and bank-wide awareness campaigns. You will help run the annual CYBRFIT program and provide backup coverage for day-to-day security awareness operations. You will work closely with CISO ISS and CISO Security Awareness. Key Responsibilities: Phishing education and training • Maintain learning platform content for the Repeat Phishing Clickers Education Program. • Verify training completion, follow up on outstanding assignments and coordinate escalations to staff, their managers and the relevant COO or Risk Manager. • Explore Microsoft Power Automate workflows for training reminders and escalation notifications. Phishing simulations and reporting • Coordinate and follow up on approved allow listing requests for internal phishing simulations. • Prepare and test authorised simulation exercises before rollout. • Compile, validate and report simulation statistics for business and support units. Explore self-service reporting options for these teams. CYBRFIT cybersecurity awareness program • Set up and maintain campaign content on the CYBRFIT platform and test it before launch. • Support live verification of change requests and coordinate prize procurement, distribution and delivery confirmation. Awareness communications and program administration • Help create security awareness content and schedule bank-wide communications through the internal mailing platform. • Develop and maintain standard operating procedures so colleagues can provide consistent backup coverage. • Support procurement, vendor assessments for ongoing contracts, and the creation and live verification of change requests as needed. Required Skills and Experience: • 2-5 years of relevant work experience, with technical knowledge of IT infrastructure and change management. • Proficiency in Tableau Desktop, Tableau Prep, Microsoft Power Automate, Python, Microsoft Excel and PowerPoint. • Ability to administer learning or campaign platforms, check training records, validate reporting data and test campaign content before rollout. • Strong problem-solving, critical thinking, communication and collaboration skills. • Ability to write clear employee communications and operating procedures, coordinate across teams and follow through on outstanding actions. Desirable Experience: • Applying Power Automate to build notification, reminder or escalation workflows. • Developing self-service dashboards or reports for business stakeholders. To apply,simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com EA Licence No.:18S9405 / EA Reg. No.:R1330864 Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events.