Clinical Operations Executive (Polyclinic, Healthcare Operations) #HCG

A public healthcare institution is looking for a Clinical Operations Executive to help run day-to-day polyclinic operations and lead a frontline operations team. This role suits someone who enjoys being hands-on, improving processes and delivering a great patient experience. Candidates with operations experience from other service industries are welcome. What You'll Be Doing • Assist the Operations Manager in planning and coordinating daily clinic operations and resource utilisation • Oversee day-to-day polyclinic operations to ensure smooth, efficient and cost-effective service delivery • Lead and manage an operations team of about 20 to 30 staff, including rostering, deployment and performance • Monitor patient flow, waiting times and service levels, and resolve operational issues on the ground • Plan and implement initiatives to improve work processes, productivity and service quality • Work closely with clinical, nursing and allied health teams to support patient care • Handle service feedback and patient escalations professionally • Prepare operational reports, statistics and presentation slides for management • Provide administrative and coordination support for operational projects, audits and system reviews • Ensure compliance with organisational policies, SOPs and workplace safety requirements What You'll Bring • Degree in any discipline and above • At least 2 years of operations, administration or service management experience • Healthcare operations experience is an advantage; candidates from retail, hospitality, aviation, security or public service operations are welcome • Experience leading and managing frontline teams • Strong planning, analytical and problem-solving abilities • Able to multi-task in a dynamic, fast-moving environment • Able to engage patients, staff and stakeholders professionally • Proficient in Microsoft Office (Excel, PowerPoint) • Able to work a 5.5-day week including Saturdays What's In It For You • Meaningful role in public healthcare • Career progression within a large healthcare cluster • Comprehensive medical and leave benefits • Structured training and development • Accessible location near MRT Interested? Click Apply or send your updated CV to triciagoh@recruitexpress.com.sg Tricia Celestine Goh (R1981653) Recruit Express Pte Ltd EA License No. 99C4599