-NEW- Sales Surveillance Specialist (Financial Services)

Job Responsibilities: · Administer the MAS Balanced Scorecard (BSC) and conduct risk frameworks, ensuring compliance with regulatory requirements and internal sales advisory standards. · Conduct pre- and post-transaction sales quality reviews, including sales documentation checks, client surveys and BSC validation. · Review mystery shopping findings, assess infractions based on materiality and conduct trend analysis to recommend improvement measures. · Assess policy replacement appeals from agency representatives and recommend appropriate outcomes in a fair, consistent and timely manner. · Review customer call-backs conducted by agency leaders and recommend corrective actions for any identified gaps. · Monitor sales representatives’ completion of required coaching, training and joint fieldwork activities. · Collaborate with internal stakeholders, including Learning & Development, to strengthen sales advisory practices and improve business quality. · Support agency engagement, address queries, drive quality improvement initiatives and undertake ad-hoc reviews or projects as required. · Adhoc tasks and projects as assigned Job Requirements · Minimum Degree in a related discipline · Minimum 3 years of relevant experience · Able to start immediately or within short notice Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg Attention to Joseph Koh Wei Jie(R1873431) Shortlisted candidates will be notified www.ambition.com.sg EA Registration Number: R1873431 Data provided is for recruitment purposes only Business Registration Number:200611680D. License Number: 10C5117