-NEW- 12 Months Customer Care/ Customer Service Officer

Job Responsibilities: · Manage and respond to customer enquiries received through various digital channels, including voice and non-voice platforms, ensuring timely, accurate and effective resolution to achieve high levels of customer satisfaction. · Attend to customer enquiries, feedback and complaints relating to high consumption, billing discrepancies, bill presentation, account opening and termination, bill adjustments, and other account or service-related matters. · Investigate customer concerns, provide appropriate solutions and follow up on outstanding cases to ensure issues are resolved within the required service standards. · Ensure individual productivity, service quality and performance targets are consistently achieved while adhering to established operational procedures and guidelines. · Collaborate with relevant internal teams where necessary to facilitate issue resolution and enhance the overall customer experience. · Undertake other ad-hoc administrative and operational duties as assigned. · Adhoc tasks and projects as assigned Job Requirements · Minimum Diploma in a related discipline · Minimum 1 years of relevant experience · Able to start immediately or within short notice Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg Attention to Joseph Koh Wei Jie(R1873431) Shortlisted candidates will be notified www.ambition.com.sg EA Registration Number: R1873431 Data provided is for recruitment purposes only Business Registration Number:200611680D. License Number: 10C5117