Sales Support Associate | Administrative Duties - #HJZ

Job Responsibilities • Build good working relationships with end users and internal stakeholders to ensure a positive customer experience. • Attend to daily user enquiries on handset pricing, billing and mobile device usage. • Identify users’ issues and recommend suitable solutions, following up on resolutions where necessary. • Manage customer emails, portal updates and system tickets, including creating, updating and closing tickets. • Maintain accurate ticket records and update relevant information in Excel. • Monitor onsite mobile handset inventory and coordinate handset-related matters. • Prepare monthly sales reports and PowerPoint presentations on weekly activities. • Liaise with the Indoor Sales Support, 4C and Customer Service Operations to support sales activities. • Assist with network-related issues and antenna installation coordination at customer sites when required. • Prepare invoices and upload purchase orders (POs) via Taulia for payment processing. • Update end-user contact details on the company's internal social platform, Yammer. Requirements • Minimum Diploma in Business Administration, Sales, Marketing or a related field. • Proficient in Microsoft Excel, especially Pivot Tables and VLOOKUP. • Organised, meticulous and able to manage multiple tasks. • Good interpersonal skills and ability to work with different stakeholders. All interested candidates are invited to email your resume in MS Word format to: Jenny.ng@recruitexpress.com.sg Jenny Ng Zhern Ing Outsourcing Team Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599 We regret to inform that only suitable candidates will be shortlisted for an interview.