Desktop Engineer

Job Overview We are looking for a hands-on IT Support Engineer to provide onsite technical support for end users within a corporate and research environment. This role focuses on supporting workplace IT services, resolving device issues, and ensuring smooth day-to-day operation of end-user technology. The position will be involved in device lifecycle management, user support, and maintaining IT service quality across the organization. Key Responsibilities • Provide onsite technical support for end-user devices including Windows, macOS, and Linux laptops and desktops • Diagnose and resolve issues related to hardware, operating systems, applications, and IT peripherals • Support users during device setup, onboarding, replacement, refresh, and decommissioning activities • Assist with device migration initiatives as part of enterprise workplace technology standardization • Work with hardware vendors and service providers to coordinate warranty repairs or replacements • Support access to virtual desktop environments (VDI) and related connectivity issues • Manage walk-in user support services and scheduled device support sessions • Handle device distribution and returns through automated locker or loaner device systems • Maintain accurate IT asset inventory records within the IT service management platform • Participate in asset verification exercises to ensure asset records remain up to date • Guide users on IT self-service tools and basic troubleshooting where appropriate • Ensure incidents and service requests are logged and tracked properly in the service management system • Follow internal IT security and data protection requirements Requirements • Minimum 2 years of experience in IT support, deskside support, or end-user computing roles • Senior candidates should have 5 years or more relevant experience • Practical experience supporting • o Windows, macOS, or Linux environments o Microsoft 365 applications and VPN access o Endpoint security tools and device configurations o Common workplace peripherals such as printers, monitors, docking stations, and mobile devices • Experience supporting technical, engineering, or lab-based environments will be advantageous • Understanding of ITIL processes such as incident and asset management is beneficial • Strong customer service mindset and communication skills • Able to support users across different office locations when required Please send your detailed resume in MS Word format to resume@goldtecHRs.com with • Education Level • Working experiences • Each employment background • Reason for leaving each employment • Last drawn salary • Expected salary • Date of availability