Retail Manager (Home & Lifestyle / Menswear)

[Job ID: 1708018] Responsibilities • Manage daily retail operations and execute business plans to achieve sales, profit, and stock targets. • Lead, coach, and motivate sales staff and promoters to deliver excellent customer service and operational excellence. • Conduct on-the-job training on sales techniques, product knowledge, customer service standards, and POS systems. • Oversee staff performance management, annual appraisals, workforce planning, and roster scheduling. • Resolve customer enquiries and complaints promptly while building strong customer relationships and maintaining customer databases. • Approve merchandise returns, exchanges, and credit vouchers in accordance with company procedures. • Monitor stock levels, manage inventory control activities, and support stocktake exercises and shortage control audits. • Plan and manage merchandise sourcing, procurement, assortment, and delivery schedules to maximize sales opportunities. • Analyze market trends, customer preferences, competitor activities, and sales performance to recommend merchandising strategies. • Support vendor management activities, including negotiations, business reviews, and supplier coordination. • Execute promotional campaigns, merchandising plans, visual displays, and in-store marketing initiatives. • Collaborate with internal teams to enhance online store performance and support digital marketing initiatives. • Prepare and analyze sales, profit, and inventory reports and recommend improvement actions. • Ensure compliance with workplace safety, security, food safety, and operational procedures. Requirements • Experience leading retail teams of approximately 10 employees. • Proven experience in retail operations, merchandising, inventory management, and sales performance management. • Experience in staff training , performance evaluation, and workforce planning. • Strong negotiation skills with vendors, suppliers , and external stakeholders. • Experience conducting market analysis, sales forecasting, and merchandise planning. • Familiarity with inventory control, stocktake processes, and retail reporting. To Apply, please kindly email your updated resume to cv_estheryip@goodjobcreations.com.sg We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities. Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/ EA Personnel Name: Yip Yan Wen, Esther EA Personnel Reg. no.: R25152371 EA License no.: 07C5771 #SCR-esther-yip