Senior Desktop Engineer

Job Overview We are looking for an experienced Senior Desktop Engineer to support and manage end-user computing environments in a structured enterprise setting. This role is responsible for ensuring smooth day-to-day IT operations, resolving escalated technical issues, and maintaining desktop infrastructure standards. The successful candidate will provide Level 2/Level 3 support, oversee endpoint lifecycle management, and collaborate with infrastructure and security teams to ensure system reliability and performance. Key Responsibilities • Provide advanced technical support for desktops, laptops, printers, mobile devices, and related peripherals • Manage installation, configuration, and maintenance of Windows operating systems and enterprise applications • Administer Active Directory, user accounts, group policies, and access permissions • Troubleshoot complex hardware, software, and network connectivity issues • Manage endpoint deployment, imaging, and patch management activities • Support Microsoft 365 applications and email systems • Maintain IT asset inventory and ensure compliance with internal IT policies • Coordinate with vendors for hardware repairs and support services • Prepare technical documentation, SOPs, and knowledge base articles • Support IT projects such as system upgrades, device rollouts, and workplace transformation initiatives • Provide mentorship and guidance to junior support engineers when required Requirements • Diploma or Degree in Information Technology, Computer Science, or related discipline • Minimum 4 to 6 years of experience in desktop support or end-user computing environment • Strong knowledge of Windows OS, Microsoft 365, and desktop hardware troubleshooting • Hands-on experience with Active Directory and Group Policy • Experience with endpoint management tools such as SCCM, Intune, or equivalent • Good understanding of ITIL processes and structured IT support environments • Strong problem-solving skills and ability to manage escalations independently • Good communication skills and customer-focused mindset Preferred Skills • Experience supporting hybrid or cloud-based environments (Azure, AWS) • Exposure to virtualization technologies such as VMware or Hyper-V • Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications Please send your detailed resume in MS Word format to resume@goldtecHRs.com with • Education Level • Working experiences • Each employment background • Reason for leaving each employment • Last drawn salary • Expected salary • Date of availability